Returns & Exchanges

At Caramels.com, we want you to savor every bite; however, due to the perishable nature of our artisanal treats, we can only accept returns for items that arrive damaged or defective. If you are not completely satisfied with your order, please contact our support team within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your caramel selection.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or product to help our quality control team verify the claim.

• 3.
  Evaluation

  Our team will review your request within 48 hours to determine if a replacement or a full refund is appropriate.

• 4.
  Resolution

  Once approved, we will immediately process your refund to the original payment method or ship out a fresh batch of caramels at no extra cost.